Returns & Refunds Policy
At Lotus Plant Power, we stand behind the quality of our plant-based products; however, due to the perishable nature of our food items, we can only accept returns on unopened merchandise or provide replacements for items damaged during transit. Please contact our support team within 14 days of delivery to initiate a claim.
Contact Support
Email our customer care team with your order number and a brief explanation of the issue to receive a Return Authorization.
Verify Condition
Ensure the product is in its original, unopened packaging or provide clear photographic evidence if the item arrived damaged.
Ship Items Back
Securely pack your items and use the provided prepaid shipping label to send the package back to our distribution center.
Receive Refund
Once our team inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing